bohofaire web store FAQ section

At BohoFaire, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us at [email protected] within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Our prices are competitive with those of other retailers in the industry. Each month or so, we send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the contiguous United States for all orders over $100. If you purchase an item that goes on sale within 7 days of your purchase, please contact us and we will honor the sale price.

Orders are usually shipped within 2 business days.

Occasionally, we may need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.

We are happy to rush orders at an additional charge of $30 for USPS Express Mail Service. Note: If your Express Mail order shipment cost exceeds $30.00 (Typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.

We are unable to ship to locations outside the United States at this time. If you are interested in MairzyDozy hairforks, visit mairzydozy.etsy.com to purchase directly from the manufacturer. They ship their products internationally.

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped.

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at [email protected].

We are committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at [email protected].

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim. Contact us at [email protected].

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

BohoFaire is located in lovely Chico, California.

We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at [email protected]

Our high in-stock percentage lets us deliver your orders quickly and consistently. Items featured on our website are currently over 95% in stock and ready to ship! The availability of items shown online is updated every business day. However, should any items be out of stock, we will maintain a backorder if the items total $50.00 or more. We will ship you the items as we receive them. If your out of stock items total less than $50.00, you will be refunded and requested to please reorder when back in stock. Backorders over $50.00 will ship free via UPS Ground or USPS.

We use PayPal to process our payments. You can use Visa and Mastercard through the Paypal shopping cart without a PayPal account. PayPal offers both the buyer and the seller protection and you get an extra layer of security when you use PayPal. That’s because all your financial information (like your credit card number) is securely stored and encrypted on PayPal’s servers, so you don’t need to share your financial information with BohoFaire.